POSITION SUMMARY: With general direction, this role performs a variety of routine and non-routine moderately complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and also is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements.
PRINCIPAL RESPONSIBILITIES:
- Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system.
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Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.- Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
- May calculate and prepare manual billings for non-routine, complex billing arrangements.
- May gather and summarize supplemental billing information to accommodate customer billing requirements.
- Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures.
- Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified / misapplied payments.
- Posts payments as appropriate into the billing system to clear open obligations, or prepares remittance advices to accompany payments sent to the lock box or corporate office.
- May accept credit card payment from customers over the phone and process recurring payments.
- May complete customer set up in company billing system(s).
- May act as a resource for less experienced personnel within the division or other divisions. This includes answering questions and providing training and support for others.
- Performs other job-related duties as assigned.
QUALIFICATIONS:
- Directly related experience in which incumbents have worked with customers in a billing function in a service based industry.
- A thorough knowledge and understanding of billing transactions and processes.
- Have MS Excel skills at an intermediate level.
MINIMUM REQUIREMENTS:
- High school diploma or G.E.D.
- A minimum of eighteen months related billing experience.
Compensation: $20.00 Hourly
Hybrid Remote - Must live in California and within a commutable distance from Location.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
· We protect our colleagues and communities through safe practices everywhere, every day.
· We are committed to serving our customers and communities by going above and beyond to exceed expectations.
· We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
· We are driven to deliver results in the right way.
· We encourage a human centered culture that honors the unique potential and dignity of every person.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
