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Department Management and Store Standards
Maximize department sales and productivity metrics in line with shop targets
Monitor key data reports on space management, sales and stock movement against last year, last week and
budget on a daily and weekly basis and communicate to staff
Ensure and monitor all stock is laid out and displayed according to standard layout norms (product
placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be
steamed, brand wise, size wise etc)
Ensure and monitor all products are price tagged and bar-coded before display
Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer
property and company good without any negligence
Ensure the highest standards of housekeeping,health standards are maintained in store at all times
Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
Optimize floor space based on merchandise availability, storylines and product sell –off
Inspect merchandise for quality control and report any defects
Ensure on-time clearance of all soiled and damaged merchandise
Ensure on-time completion of random pricing checks on products
Monitor and implement sales promotion and event in the stores
2.
Store Merchandise/ Merchandising
Understand & maintain a detailed knowledge of the product/department merchandise & coach /develop sales
staff
Ensure and monitor promotions, sell offs and ageing stocks
Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items
Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team
Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
Ensure & monitor correct rotation of stock on shelves and assist in accurate stock counts as per store
requirements
Execute price revisions suggested by corporate
3.
Customer Service
Monitor and ensure adherence of customer service standards within the department
Provide customer satisfaction by delivering exceptional customer service
Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills
and after sales service
Communicate appropriately with customers including proactive greeting and acknowledgement
Deal with customer queries and complaints effectively
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information
4.
People Management / Mentoring
Support induction of new recruits through buddy system
Hold weekly and monthly meeting to communicate performance high and lows
Monitor and facilitate complaint resolution of direct reportees/team members
Coach and sponsor sales associate within the department
Oversee deployment and drive motivation levels of the team members
Mentor team members to ensure greater customer service orientation
Qualifications
.
Primary Location: QA-QA-Qatar
Work location/ موقع العمل: MOQ Doha - Qatar MALL OF QATAR MALL OF QATAR, , 00000
Job: Retail Operations
Organization: Home Box Qatar
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: May 11, 2023, 12:24:10 AM
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