Senior Computer Support Analyst
Location: Aiken South Carolina
Description: US Pro Services is looking of Senior Computer Support Analyst right now, this occupation will be placed in South Carolina. Detailed specification about this occupation opportunity kindly see the descriptions. Provides support to end-users on a variety of issues. Identifies, researches, and resolves technical problems while providing customers with prompt, effective and responsive high quality technical support. This position requires versatility, flexibility, and a willingness to work within constantly changing priorities as established by Supply Chain Management (SCM). The analyst will work directly with end-users to resolve technical problems with computer hardware, software and associated peripherals. The analyst shall rely on experience and judgment to plan and prioritize multiple tasks. The ability to communicate highly technical information to a diverse group of end-users, both technical and non-technical is required. The analyst shall recommend solutions while documenting, tracking, and monitoring problems to ensure timely resolutions.
KEY RESPONSIBILITIES:
Services will be provided using Savannah River Nuclear Solutions, LLC (SRNS) processes and procedures. Programmatic guidance will be provided by SRNS Leads or Managers as appropriate.
- Install, configure and provide technical support to SCM.
- Install and configure PC hardware and software for various stations,
- Provide technical support and maintenance to the business systems
- Assist in the maintenance of Wireless Networking to include;
- Assist in the training of software applications and any associated
- Assist with network configuration and administrative duties
- Identify and implement improvements to hardware and/or software
- Assist Lead with ordering and maintaining adequate hardware inventory
- Coordinate the activities of third-party repair technicians.
BS Degree in Computer Science or an Engineering discipline preferred; equivalent help desk, desk-side support, server, and LAN/WAN experience, or a combination of college and work experience will be considered.
Experience/Skills:
Candidate must possess a minimum of 2 years experience in computer, software and hardware support, including life cycle computer exchange and installation, loading and configuring computers with various software and hardware to specific user orders/needs. In depth experience in one or more of the following technologies: remote access (e.g. Citrix), wireless networking, help desk, desk-side support, and an understanding of networking (LAN and wireless). Experience in data migration and backup, telecommunications concepts, and hardware and software technologies. Demonstrate and possess good analytical ability to troubleshoot complex problems and works well with internal and external customers, team members and support groups. Experience in Oracle Applications â€" PeopleSoft is preferred.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to US Pro Services.
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This occupation starts available on: Tue, 21 Aug 2012 08:07:34 GMT