Technical Support Engineer II
Location: Charleston South Carolina
Description: Blackbaud, Inc. is presently looking of Technical Support Engineer II right now, this position will be placed in South Carolina. Further informations about this position opportunity please give attention to these descriptions. Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 24,000 organizations in 83 countries â€" including The American Red Cross, Cancer Research UK, Earthjustice, International Fund for Animal Welfare, Lincoln Center, The Salvation Army, The Taft School, Tulsa Community Foundation, Ursinus College, the WGBH Educational Foundation, and Yale University â€" use one or more Blackbaud products and services for fundraising, constituent relationship management, financial management, website management, direct marketing, education administration, ticketing, business intelligence, prospect research, consulting, and analytics.
Since 1981, Blackbaud's sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Under the leadership of Marc Chardon (former Microsoft Executive), with revenues over $327 million, we employ more than 2,000 employees who are part of our philanthropic corporate culture where volunteerism is encouraged. Listed on the NASDAQ Global Select Market under ticker symbol 'BLKB', we are headquartered in Charleston, South Carolina. We also operate in Australia, Canada, Hong Kong, the Netherlands, and the United Kingdom.
A Technical Support Engineer II is needed in Charleston, SC. As an integral member of the Technical Support team, the Technical Support Engineer II provides both technical and functional aid to non-profit clients, its employees and Blackbaud Analysts by fielding support requests in a variety of areas related to Blackbaud Product offerings.
This position will provide the right candidate the opportunity to exercise a talent for investigating technical problems and providing solutions to our non-profit clients. The Technical Support Engineer II will answer users' questions about system functionality, system configuration, and unexpected results.
The ideal candidate is undaunted by complexity and merely challenged by the unknown. We are looking for someone with the ability to work both independently and as part of a team. Our team works closely together to promptly resolve our client's issues, but each Analyst has ownership of their cases through resolution. This is not a PC-support/help desk position, rather a support engineering position that resolves complex software installation and application issues. Investigations will involve issue recreation and troubleshooting SQL databases, operating systems, software application errors, and log files. Additionally, the Technical Support Engineer II will participate in infrastructure projects and will provide administration and support of Blackbaud's internal testing lab.
This position interacts with Blackbaud analysts in a Tier 2 capacity and directly supports users at non-profit organizations. We are looking for a combination of experience with SQL queries, computer networks, software and operating system installations, SQL Server and IIS.
Blackbaud's Support department is an exciting, collaborative, fast-paced environment where customer satisfaction is the primary goal. The Technical Support Engineer II will have the opportunity to develop close working relationships with our client base, other analysts and management adding depth and dimension to the process of task resolution.
Responsibilities Include:
- Interacting with clients to help troubleshoot highly complex problems or issues
- Ability to conduct in-depth investigations; comfortable investigating unknown issues
- Performing analysis on implemented database software and systems
- Resolving network, hardware and operating system issues
- Strong written and oral communication skills and organizational skills and an ability to communicate complex ideas easily
- Accurately documenting technical work
- Seeking opportunities to improve department procedures
- Documenting problems and solutions to train less experienced team members on how to properly address client and product problems
- Ability to learn new skills on the job
- Staying abreast of current technology in products, design changes, and new product offerings
- .
If you were eligible to this position, please email us your resume, with salary requirements and a resume to Blackbaud, Inc..
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 09 Aug 2012 10:52:03 GMT