Supervisor I
Location: Chapin South Carolina
Description: CoreLogic is in need of Supervisor I right now, this career will be placed in South Carolina. For complete informations about this career opportunity kindly see the descriptions. We are CoreLogic - a leading provider of business information, analytics and outsourcing services. Together, we are a global company with proven experts in the areas where we work and are passionate about helping our clients ! succeed. More than one million users rely on CoreLogic to assess risk, support underwriting, investment and marketing decisions, prevent fraud, and improve business performance in their daily operations. No one else has such a vast repository of data, an advanced set of analytical models and a talented, diverse team of professionals.
We have the opportunity to drive innovation, cultivate insights and build unique solutions for our clients. We take pride in our workforce and believe in cultivating an atmosphere that supports and values our greatest asset: talent.
The front line supervisor is responsible for overseeing all day-to-day efforts of an assigned team of production employees, performing specified tasks to ensure that contractual obligations for quality and time service are met. Production responsibilities may include, but not be limited to, quality control, data entry and other related functions and may include direct interaction with the client an! d project reporting.
Essential Functions/Responsibili! ties
- Effectively manage daily production of assigned team of employees through assigning and monitoring appropriate work assignments, reviewing reports, resolving escalations and managing communication with other teams and management.
- Ensure adherence to SLAs, contractual and project-specific time service and quality requirements.
- Interview, hire and provide training to employees and temporary staff.
- Manage employee performance through adherence to corporate human resources requirements, documenting employee productivity against established standards, holding routine one-on-one meetings with employees and appropriate use of disciplinary procedures.
- Analyze employee performance to monitor efficiency/productivity and to identify proactive opportunities for improvement and development.
- Complete regular management reports, summarizing production activities and trends, service level standards (and issues/opportunitie! s) and budget considerations.
- Partner with other internal, remote management and teams to accomplish production targets and goals.
- Recommend and implement process improvements that enhance service levels and team performance.
- Lead and/or complete special projects as assigned by management.
Education
- Bachelor's degree preferred
- One year experience in a supervisory role within a mortgage or banking environment
- One plus year of mortgage servicing industry experience
- One to three years business/operations experience in a production environment
- Strong interpersonal communication, presentation and facilitation skills (written, verbal, public speaking/teaching/training, interpersonal, listening)
- Outstanding team leadership/supervisory skills with highly collaborative approach
- P! ositive attitude in handling challenging situations
- Good prior! itization, planning, project management, problem-solving and implementation skills showing initiative and follow through
- Ability to conduct/interact professionally and effectively at multiple levels within the organization
- Ability to deliver complex concepts through easy to understand verbal and written communication
- Proven reliability and dependability in attendance and punctuality
- Ability to independently prioritize workload, adjust to changing priorities and handle multiple tasks simultaneously in a fast-paced environment
- Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint
- Experience utilizing different tools and reporting models to analyze, report and communicate results to all levels within an organization
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to CoreLogic.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Fri, 15 Mar 2013 18:18:40 GMT