Front Desk Agent
Location: South Carolina
Description: Palmetto Bluff is hiring Front Desk Agent right now, this occupation will be placed in South Carolina. Detailed specification about this occupation opportunity kindly read the description below. ESSENTIAL JOB DUTIES: 1. Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation; b) All room types, layout, decor, appointments and locations; c) All room rates, s! pecial packages and promotions; d) Daily house count and expected arrivals/departures; e) Room availability status for any given day; and f) Scheduled daily group activities.
2. Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
3. Maintain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
4. Review arrivals prior to approaching desk and be familiar with all TC guests, special requirements and potential problems. Meet with departing shift member to ensure follow through.
5. Access all functions of computer system according to established procedures and standards.
6. Set up work station with necessary supplies; maintain cleanliness throughout shift.
7. Answer department telephones within 3 rings, using correct greeting and telephone etiquette. Return to caller within 30 seconds when necessary to place on hold. Take clear, concise messages, u! sing tact and diplomacy in handling difficult or unusual situa! tions.
8. Promote positive guest relations to all individuals approaching Reception Desk.
9. Accommodate all requests for information in congenial manner.
10. Process all guest check-ins according to established hotel requirements: a) Confirm reservation in system and review all noted information; b) For guests without a reservation, sell a room type agreed upon ; c) Register guest in computer and have registration card signed after verifying information with guest, particularly rate and departure date and obtain credit card imprint or cash payment for incidentals in advance; d) Advise guest of any messages, mail, taxes, etc. received for them; f) Communicate services and amenities included in packages to guests on packages; g) Obtain Bell Person to escort guest and assist with baggage.
11. Maintain guest history files on all guests, inputting any relevant information obtained during interactions with guests.
12. File registratio! n cards in bucket by room number.
13. Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them.
14. Accommodate room changes expediently.
15. Handle guest complaints or problems immediately, ensuring guest satisfaction. Notify designated department/personnel for resolving situation. Follow up within 30 minutes to ensure completion and guest satisfaction. Notify Supervisor or Assistant Manager.
16. Take, record, and relay messages accurately, completely and legibly.
17. Offer detailed information on the voice mail system to callers and guests wishing to leave message.
18. Accept and record wake up call requests. Deliver to PBX.
19. Issue safe deposit boxes to guests and ensure security of keys.
20. Issue MOD and master keys to staff ensuring log is maintained.
21. Monitor and distribute guest faxes.
22. Doc! ument and confirm reservations and cancellations.
23. Prepare ! key packets when necessary and group resume folder for all arriving groups.
24. Conduct group check-ins/outs according to established hotel procedures.
25. Communicate pertinent guest information to designated departments/personnel.
26. Generate and print daily reports.
27. Resolve room status discrepancies with Housekeeping.
28. Process all check outs, according to established hotel requirements. Resolve any late charges; Present folio to guest and resolve any disputed charges; Settle guest accounts following accounting procedures; Retrieve guest room key from guest; Request guest comments on their stay and enter in Guest History when relevant.
29. Handle requests for late check outs according to established hotel procedures.
30. File guest room keys and ensure the safekeeping of all keys at Reception.
31. Adhere to all cashiering procedures. Process adjustment vouchers which must be signed by a manage! r; Process paidouts, correction vouchers, miscellaneous charges; Make change for guests; Cash guest’s personal checks and travelers’ checks according to procedures; Post charges; Settle room accounts; Run closing reports; Count bank at end of shift; Complete designated cashier reports; Balance and drop receipts;
32. Legibly document pertinent information in the log book and ensure appropriate saves have been done and logged in book.
33. Arrive in a timely manner for schedule shifts, calling two hours in advance when absence is necessary. Return punctually from breaks and meal periods. Incur overtime hours only when approved by management in advance.
34. Maintain grooming and uniform standards as outlined in the Employee Handbook.
35. Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program. This is a non-management position This is a full time posit! ion - See more at: https://www.theapplicantmanager.com/jobs?pos=AP156#s! thash.5Bk8EpYX.dpuf
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Palmetto Bluff.
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This occupation starts available on: Tue, 16 Apr 2013 08:00:18 GMT