USAF Personnel Customer Service Representative III
Location: Shaw AFB South Carolina
Description: Akima Global Services, LLC is at present looking to employ USAF Personnel Customer Service Representative III right now, this job will be placed in South Carolina. More complete informations about this job opportunity please read the description below. Akima Global Services, LLC (AGS), works in partnership with customers to analyze processes, identify potential ! areas for automation, and implement appropriate technology solutions that enable customer organizations to reach their goals and accomplish their missions. AGS specializes in administrative services, information technology (IT) system integration, records digitization, change management support, and training services associated with such programs.
USAF Human Resource Multiple Personnel Functions Site Lead will be dedicated to overseeing a contractor team providing Human Resources/Multiple Personnel Functions to commanders and appropriated employees, Air Force members, their family members, and retirees.
Duties include but are not limited to:
- Verification of Identity and eligibility for Active Duty, Dependent, and Retiree ID card requests through DEERS/RAPIDS inquiry and preparation of DD Form 1172
- Reestablish Personal Identification Number (PIN) on Common Access Cards when locked or forgotten
- Issue and retrieve Common ! Access Cards, Passport and visas
- Personnel records, a! ctions and automations
- Transition and retirement services
- Personnel management actions
- Deployment and redeployment actions
- Process SGLI/FSGLI, Service member’s Group Life Insurance election
- Brief customers on personnel programs and ensure compliance with personnel policies, directives, and procedures by responding to inquiries and making referrals to other agencies. Programs may include: Dress and Appearance, Military/Special Leave/TDY Authority, Family Care, Fund Raising, and Voting Assistance programs
- Updating the personnel data system with current award and decorations data and process entitlements to prior awards and decorations and alleviate discrepancies
- Perform transaction register actions, input requests and suspenses, receive and distribute RIP, MILPDS Products, and DISCOVERER products
Education
- High school diploma or GED.
- College work or a! ssociates degree a plus.
- Prior USAF military experience as a 33S4, 33S3, 36M3, 3S071 or 3A071 AFSCs may be substituted for education.
- Applicants must possess strong customer service skills and knowledge of USAF and ACC personnel policies and procedures to successfully respond and assist customers on a myriad of personnel programs
- Strong organizational skills, ability to communicate well in spoken and written English language, and have proven experience in customer service.
- Possess strong initiative and respond to a wide range of additional duties
- Knowledge of U.S. Air Force Personnel Instructions, Manuals and Systems is a strong plus. Prior USAF experience is an advantage.
- Possess strong experience and knowledge using MS Windows operating environment and applications.
- Applicants selected will be subject to background checks and government security investigations and mu! st obtain/maintain eligibility requirements for access to classified in! formation.
- Detail oriented
- Customer focused
- Must be able to proficiently able to communicate in the English language
- Must be a United States citizen
- Must be able to maintain a favorably background check and government security investigation and must obtain/maintain eligibility requirements for access to classified information.
- Knowledge of DEERS/RAPIDS systems
Akima Global Services, LLC is an Equal Opportunity Employers. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Do you need assistance?
For AGS to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying ! online unless you have a physical and/or mental disability and need assistance.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and need assistance in applying for employment or need special accommodations to use our website to apply for a position please contact, Teresa Wilson, Recruiter, Recruiting Services,
Teresa.Wilson@akima.com
, (571) 521-5014. Reasonable accommodation requests are considered on a case-by-case basis.
Akima Logistics Services, LLC and its family of companies reserve the right to edit, revise or change this job description. Nothing in the contents of this job description implies an employment contract with the incumbent.
Job
:
Office & Adminstrative Support
Primary Location
:
US-SC-Shaw
Schedule
:
Shift
:
Day Job
Compan! y
:
Akima Global Services, LLC
- .
If you were eligible to this job, please email us your resume, with salary requirements and a resume to Akima Global Services, LLC.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Wed, 10 Apr 2013 02:37:21 GMT
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