Customer Service Representative I
Location: Daniel Island South Carolina
Description: TD Bank Financial Group is presently looking of Customer Service Representative I right now, this career will be placed in South Carolina. For complete informations about this career opportunity kindly read the description below. Do you want to WOW! Customers everyday in a fun, fast-paced environment? Come be a Customer Service Representative at TD Bank, America's Most Conv! enient Bank!
Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain. Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Job Requirements
Meets with customers and prospects and develops understanding of other financial objectives and needs
Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales
Maintains strong product and sales knowledge and champions core service values
Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer’s financial needs are met
Responsible for meeting or exceeding specific individual sales goals
Takes residential mortgage loan applications AND offers or negotiates ! terms of residential mortgage loans for compensation or gain
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
Generally resolves problems independently, escalating more difficult issues to supervisors
Performs a broad range of tasks of varying complexity and scope
Cross-sell products to provide multi-services for Customers and makes referrals to partners
Ensures Customer problems are handled appropriately, escalating issues when necessary, know when to consult Managers and when to “Bump-it-Upâ€
Engages Customers in conversations regarding their current and future financial needs. Educates Customers about bank products and services
Qualifications
High School Diploma or equivalent experience
1-2 Years of related experience
Sales skills with the ability to influence Customers
Strong Customer Service skills
! Good written and verbal communication skills
Teller experience helpful
Effective problem solving skills
Ability to schedule and prioritize work
Complete Core Training Requirements and on the job training requirements
Basic knowledge of Excel and Word
This position could be filled as a level I or II depending on candidate skills and experience
Skills Category
Computer skills -
Customer Service -
Effective Communication -
Listening Skills -
Sales -
Time Management -
Relationship Management -
Hours
40 hours/week within business hours of Monday - Wednesday 8:30 AM - 5 PM; Thursday & Friday 8:30 AM - 6 PM and Saturday 8:30 AM - 2 PM
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to TD Bank Financial Group.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Thu, 27 Jun 2013 10:58:40 GMT