Senior Customer-Facing Engineer
Location: Columbia South Carolina
Description: Unitrends is in need of Senior Customer-Facing Engineer right now, this vacancy will be placed in South Carolina. Further informations about this vacancy opportunity please give attention to these descriptions. About this job
Are you one of those gifted IT people with solid technical problem solving skills, AND awesome people skills? Do you have a diverse background that ! includes Systems Engineering, technical analysis, and end-user support? Do the words ‘maintainable’, ‘scalable’, and ‘100% uptime’ get you excited!! If so, keep reading….
Unitrends is looking for dedicated and enthusiastic Senior Support Engineers. Our product sits on over 100 platforms so no day is ever the same. The Senior Engineer in this role will serve as our Guru and final point of escalation to our customers. - This includes independent reasoning & research, coordinating notification a variety of communication, and writing detailed technical documentation
What does an average day look like? We’re glad you asked!
Assist 4 to 10 customers with their spiffy Unitrends products
Manage and troubleshot UNIX and Linux systems
Exercising independent judgment with nimbleness, 100+ platforms = continuous research and learning
Provide advanced network management, scripting, and configuration.
Teamwork! resembles a relay race, and you’re the final ‘star runner! ’
Must haves:
Bachelor's degree; and 2-5 years related experience
and/or training; or equivalent combination of education and experience.
2+ years managing and troubleshooting UNIX and Linux systems;
Advanced network management, scripting, and configuration experience;
Working experience with Microsoft NT/Windows 2003, 2008 and 2012 Server, Microsoft Exchange, Novell, Oracle, and Microsoft SQL Server; and supporting storage and backup management.
Virtualization experience for hosting server environment,
IT experiences including varied multi-tier application architectures, storage architectures, DB integration and reporting, network performance and integration, web portals and user security.
Experience providing customer support (level 1 and level 2) in a technical support setting.
Working knowledge of the Software Life Cycle.
Skills:
Experience making people smi! le, on a daily basis
On your toes! We’re looking for quick and nimble
A curious mind that loves to dive-in and find creative solutions
Charismatic yet professional communication
It would be cool if:
You had an “I LOVE Linux†bumper sticker on your ride
Join a winning team! Unitrends is the fastest-growing â€" and only - provider of all-in-one backup, archiving and disaster recovery solutions, enabling our customers to focus on their business instead of backup. We are the preferred choice of IT professionals because we set the standard in virtual, physical and cloud server data protection and we offer the absolute best value in the industry for feature-rich backup technology. Visit us at www.unitrends.com .
We're experiencing amazing growth - we have a strong business model, top-notch talent, and an incredible passion that drives us to even greater success. A bit about us…
We are customer-obses! sed and have over 3,000 customers worldwide .
We are committed! to ensuring we maintain a 98% customer satisfaction rate.
Our CEO, Mike Coney, has been in this industry for 20 years and has a track record for driving high growth companies . He also used to fly stunt planes â€" which gives him incredible experience to excel at disciplined risk-taking!
We are agile and adaptive â€" that refers to both our technology and our people!
We foster innovation and creativity and reward staff who excel at individual excellence, rhythmic teamwork, and a work hard/play hard mentality.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Unitrends.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Tue, 23 Jul 2013 23:24:02 GMT