This patient focused role is responsible and accountable for various aspects of the patient access experience including, but not limited to basic appointment scheduling, demographic, and insurance data collection, cash collections and addressing the various needs of the patient and family either in person or on the phone. Provides patients with tools, both in paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.
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- Demonstrates exceptional customer service both for in-person and telephone activities.
- Schedules and coordinates appointments with the correct provider using all appropriate information.
- Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies, procedures, and guidelines.
- Performs verification functions.
- Performs visit document activities accurately and timely.
- Demonstrates engagement in the work team and goals of the unit.
In addition to the above job responsibilities, other duties may be assigned.
MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent.
Experience: No experience required.
Licensure: None required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.
COVID Vaccination Requirement and Guidelines
Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.
The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
