Service Admin - Remote [United States]

 

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Service Admins connect with Groundworks’ customer base to schedule follow-up maintenance appointments as well as upsell yearly maintenance packages and other previously unsold services. You will drive the business by keeping our customers engaged with Groundworks and helping to ensure our work is kept in top condition.

You will take inbound calls, place outbound calls, and input customer data in a fast-paced call center environment. You will also enter payment information into our system when selling and upgrading yearly maintenance packages.

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You will earn base pay + bonus pay for every appointment scheduled and additional commissions per service plan and other services sold, with no limit.

This is a remote position.

This is a growing department, so there will be opportunities for growth and promotion for successful and adaptable Service Admins.

What we provide for our employees:

• Unlimited earning potential in a professional work environment
• Employee ownership program
• Promotion and leadership opportunities
• Full-time positions
• Benefits including Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.

Job Responsibilities:

• Answer inbound calls and make warm outbound calls in a fast-paced call center environment.
• Ability to adapt quickly to changes in work strategy.
• Maintain customer information.
• All other duties as necessary.

Qualifications & Requirements

• Good phone skills and a competitive nature.
• Must be comfortable using computers.
• Must be positive and motivated with excellent communications skills and sales instincts.

About Groundworks

Groundworks® is the nation's leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country! Recognized as a Top Workplaces USA™ company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use unites us as #OneTribe.

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping over 1.5 million homeowners protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history. It’s the Groundworks difference!

So come and help us make history. Join our Tribe!

#Groundworks #StrongerTogether #OneTribe

Groundworks companies include these extraordinary brands:

A1 Sewer & Drain
AFS
Alpha Foundations
AquaGuard
Baker's Waterproofing
Basement Authority of West Virginia
BQ Basements & Concrete
Complete Basement Systems
Dry Pro Foundation & Crawlspace Specialists
Florida Foundation Authority
Foundation Recovery Systems
Foundation Repair of Western Colorado
Foundation Support Specialists
Foundation Systems of Michigan
Groundworks
Indiana Foundation Service
Innovative Basement Authority
JES Foundation Repair
Mount Valley Foundation Services
Ohio Basement Authority
Ohio Basement Systems
Peak Structural
Tar Heel Basement Systems

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