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Position Title: Front Desk Agent
Department: Front Office
The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests.
General Responsibilities Include:
Will require to work a few nights of graveyard shifts weekly
Ensuring 100% satisfaction, throughout the arrival and departure experience
Accuracy and accountability of payment verification
Process of deposits
Check cashing and exchange of currency
Posting miscellaneous charges
Execute all registration processes
Execute all telecommunications processes inclusive but not limited to answering incoming calls
Perform any other reasonable duties as required by the Director of Front Office, Assistant Front Office Manager or Front Desk Supervisor or.
- Must possess a positive attitude
- Must be energetic and outgoing
- Must be service oriented
- Must be a team player
- Must be able to multi-task
- Must possess excellent interpersonal, analytical, and organizational skills
- Must be able to lift up to 25 lbs.
- Must be able to bend, stoop, squat and stretch.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
- Must be able to walk and stand for extended periods of time up to four (4) hours.
Qualified Candidates will possess the following:
Education: Must have a high school diploma or equivalent.
Experience: Minimum two years’ experience within Guest Reception or a similar position required, preferably a luxury hotel setting
The expected range for this position starts at $23.07-$27.14 after 90 days.
Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. If you are interested in working for a company with endless opportunities for advancement and growth, please apply online: www.viceroyhotelsandresorts.com/careers
Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.
EOE
