Operations Support (Human Services Specialist 1). Spanish Required.

 

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Initial Posting Date:

07/17/2023

Application Deadline:

07/31/2023

Agency:

Department of Human Services

Salary Range:

$2,823 - $4,073

Position Type:

Employee

Position Title:

Operations Support (Human Services Specialist 1). Spanish Required.

Job Description:

We want you to join our team!

This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.

Are you passionate about serving your community and helping Oregonians out of poverty? Do you have experience with a high volume of customer contact? If you answered yes, then we want to hear from you!

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking to hire an Operations Support that deliver excellent customer service and create a welcoming environment as Operations Support team members at the Dallas Self Sufficiency Office. In this role you will aid individuals and families seeking services from our agency in-person, over the phone and online.

ODHS: A place to belong and make a difference!

When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon’s most vulnerable populations. Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice and preserve dignity.

We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members and others to help us achieve our vision of a diverse and inclusive community.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The

Equity North Star

has four points that explain the agency's goals related to equity, inclusion and racial justice.

At ODHS you…

• Find connections through Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.
• Grow your career through free leadership training, ample career pathways and committee participation opportunities.
• Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, some positions allow for remote work options and

  competitive benefits packages

  .
• To learn more about our agency,

  click here

  .

What you will be doing:

As the first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication, this position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, this position will primarily:

• Greet and assist Oregonians through a trauma-informed lens.
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.

Working conditions:

• Experience constant contact with the public, including contact with customers experiencing emotional and financial stress.
• Experience high volume of computer work, using various computer programs in a fast-paced team environment.
• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
• Work schedule is Monday – Friday 8am to 5pm on-site at the Dallas, Oregon store front office.

Minimum Qualifications / What you need to qualify:

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
• College-level courses may be substituted for the experience on a year-for-year basis.

Essential attributes:

• Customer Service: Calm, professional demeanor that delivers quality customer service daily by telephone, in writing or in person. Ability to demonstrate active listening and compassion to serve diverse customer needs.
• Communication: Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision. Experience explaining regulations and procedures for complex programs and services.
• Adaptable/ongoing learner: Demonstrated ability to apply lessons-learned to varying environments and situations; welcome constructive feedback and suggestions to strengthen work performance.
• Commitment to team: Demonstrated commitment to developing relationships that establish trust, approachability and flexibility amongst individuals with diverse learning and communication styles. Inclusive and respectful of others’ contributions and ideas.
• Organizational skills: Ability to remain organized, have good time management skills, and prioritize work tasks and responsibilities appropriately in a fast paced, high productivity environment.
• Initiative/Self-motivated: Reliable and driven to meet or exceed specific goals and objectives, as well as independently identify, assess and resolve barriers or inefficiencies.

You must clearly show that you meet the minimum qualifications and essential attributes described above in your application or resume to be considered for an interview.

Do you have bilingual skills in another language? If so, you are encouraged to apply! Bilingual differential pay is provided to positions that require the use of a language other than English to fulfill their job duties. Bilingual differential pay is 5% of the employee's base pay and is contingent upon passing test(s) evaluating your proficiency in another language. Please note, bilingual language skills are not required for this position.

How to apply:

Your work history profile, cover letter and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience that make you the best candidate for the position.

• Please upload a resume or complete the work history profile. Note: Your resume may be uploaded in the Resume/CV field on the online application.
• External Applicants: Click on the “Apply” button and submit your application. View this

  video

  for help.
• Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this

  job aid

  for help.
• Veterans: If you are claiming Veterans Preference points, you will receive a task in your Workday account to provide military documents (if you have not already provided them). Please ensure to complete all tasks in Workday during the application process and upload your documents (DD214/Disability). For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application – instead, attach these documents when prompted to during the Workday task. For questions about documentation, please visit:

  Veterans Resources

  .

Background checks:

Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Additional information:

• This recruitment may be used to fill future vacancies.
• May require a valid driver’s license or other acceptable method of transportation.
• This position is represented by the Service Employees International Union (SEIU).
• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our office at

  DHS.RECRUITMENT@dhsoha.state.or.us

  .
• Have questions about Workday, and want some tips on understanding the state application process? Check out this

  link

  .
• For questions about the job duties or application process, please contact

  brent.lawrence@odhs.oregon.gov
• Please be sure to include the job requisition number.

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