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By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
A Product Expert is responsible for providing customers with product specific information to customers who are interested in buying our products. Product Experts convert this customer interest into product sales. Our experts typically have a wide range of power mobility, home access and DME equipment features and functionality knowledge.
KEY RESPONSIBILITIES:
- Assists equipment users and caregivers with product information that can assist with choosing the best equipment to purchase.
- Converts customer phone calls and online inquiries to product sales orders.
- Provides buyers with accurate shipping, delivery, service and return policy information.
- Creates and manages customer quotes, work tasks and tickets until completion.
- Works with manufacturers and internal teams to ensure the appropriate equipment is configured and ordered in a timely manner.
- Collaborates closely with other team members to provide exceptional level of service to customers.
- Maintains and expands product, company policy and process knowledge actively participating in organized and self-driven training.
- Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
- Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
- Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
- High School Diploma and/or GED.
- Minimum five (5) years of experience in Mobility Equipment or Durable Medical Equipment industry.
- Three (3) years of direct-to-consumer sales.
- Experience in delivering client-focused, need based solutions and services.
- Outstanding communication skills, verbal and written.
- Ability to multitask while providing exceptional support and responsiveness to customers.
- Dedicated, quiet, home workspace with strong internet connection.
PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
- Assistive Technology Professional (ATP) training and certification.
- Experience with order management systems.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Skills
Required Experience
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