Senior Living Marketing Associate
Location: Greer South Carolina
Description: RealPage is presently looking of Senior Living Marketing Associate right now, this job will be placed in South Carolina. Further informations about this job opportunity kindly see the descriptions. Process Inbound calls while maintaining top quality customer satisfaction and quality reporting. The Marketing Associate â€" Senior Living position is a combination of service and sales.
PRIMARY RESPONSIBILITIES:
Responsibilities for this position include but are not limited to the following:
- Responsible to process inbound prospect inquires and requests by phone by the guidelines set by Level One.
- Responsible to learn all Level One systems.
- Compassionately engage each caller and represent the community in a highly professional manner.
- Must be able to work with a computer and type 40 plus words per minute.
- Responsible to follow weekly schedules and schedule changes based on call volume.
- Report directly to a Team Lead.
- Must maintain a passing QA score monthly.
- Responsible to report property changes to the Professional Services department.
- Responsible to meet all company policies and procedures.
- Can be provided additional functions by a Team Leader as long as call volume permits.
- Strong customer service and listening skills
- Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation
- Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
- Persistent in ensuring issues are resolved accurate, effectively and timely
- Ability to clearly and effectively maintain and update online documentation
- Ability to follow precise direction consistently without continuous supervision
- Detail-oriented and flexible
- Proficiency with Microsoft Windows and Internet Explorer
- Flexibility to work various required shifts including nights, weekends, and holidays to support a 24 hour/7 day per week environment
- Flexibility to work overtime as required
- Ability to type at least 35 words per minute and accurately capture detailed information
- Able to maintain focus and enthusiasm throughout shift assignment
- Previous contact center experience is preferred
- Able to sit for extended periods of time
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to RealPage.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 12 Jul 2012 12:39:42 GMT