Document Processor (S)
Location: Myrtle Beach South Carolina
Description: Sheraton Broadway Plantation Resort Vil is currently seeking to employ Document Processor (S) right now, this job will be placed in South Carolina. More complete informations about this job opportunity please give attention to these descriptions. Company
Starwood Vacation Ownership (SVO) is one of the premier developers and operators of high-quality vacation ownership resorts.! The company is a wholly-owned subsidiary of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) and currently operates vacation ownership resorts under the Westin and Sheraton brands in some of the world's most desirable destinations, including Hawai‘i, Colorado and the Caribbean.
For more information, please visit www.starwoodvacationownership.com.
Location
Sheraton Broadway Plantation Resort - Savor a feeling of seclusion at this resort, while enjoying all the fun of being just moments away from all the area's prime action. The famed Broadway at the Beach is just across the street and the ocean is just one mile away. Become part of one the most elite teams in Myrtle Beach, South Carolina. Sheraton Broadway Plantation is nestled among lush landscapes and conveniently located near Broadway at the Beach, shops and restaurants. Sheraton Broadway Plantation is easily accessible to Bypass 17 and Business 17. Become part of the a team and understa! nd why Starwood Vacation Ownership is seeking dedicated career! minded individuals and committed to help build the most premier vacation ownership company in the world by delivering memorable vacation experiences through their most valuable assets-their employees.
Department
The document processor is responsible to prepare contracts as submitted by sales accurately and timely, ensure purchase documentation is accurate; funds are correctly applied toward price, process credit evaluations on new Owners in accordance with all business rules. Ensure all files are accounted for at end of day; complete all end of day information distribution; accurately audits folders for proper signatures and notary stamps; ensures all files are sent to the Corporate Document Origination office and escrow/deposit funds are transmitted to Mortgage Operations each day. Additional responsibilities include providing the customer with a branded purchasing experience, assisting management with continually improving the working environment and pr! ocedural processes to achieve higher levels of quality performance.
Job Description
A. Primary Responsibilities
- Contract Preparation - Prepares contracts as submitted by sales. Individuals will be expected to prepare an equal share of contracts respective to the number of associates working per day.
- Department Standard - Enters contracts with an accuracy ratio of 96% or above. The minimum level of reissues is subject to change by SVO Management.
- Verification Process â€" Ensures term sheets are accurate and legible; funds are correctly collected and applied toward price.
- Time production of document â€" Produces documents accurately and timely. Maintain an average production time of 15 minutes or less per contract.
- Distribution of property reports/addendums â€" Double checks trip ticket for property reports, and ensures the correct report is included with the new Owners contracts.
- Reissues â€" Maintai! ns Reissue rate at 4% or less when preparing contracts. Understands how! to process both monetary and non-monetary reissues in the SUN system.
- Credit Scoring â€" Processes credit evaluations on new Owners in accordance with all business rules.
- PRO 5 System - Maintains proficiency in back up procedures and required information for off line processing of contracts and retrieval of credit scores.
- Contract Preparation/Contract Processing â€" Fully understands and is able to prepare new owner contracts. Ability to produce each type of contract to include: Solid, Pending, Pending Pipeline, Upgrade, E-Z Pay, Corporation, Partnership, Trust, Lease Conversion, SVN “Retroâ€, and Explorer.
- Manually prepare documents â€" Prepares complete contract manually to reflect correct information and financial calculations from purchase proposal.
- Planning and Organization â€" Plans daily task in advance; demonstrates ability to prioritize effective use of time management; delegates tasks prioritizing by level of import! ance.
- Updating Pro-5-System- Ensures that the Pro-5 back up system is properly updated on a weekly basis and a test contract is produced and scanned to the “T†box for IS review.
- Mortgage Operations â€" Ensures proper method of payment is posted in the SUN system. Ensures credit card payments are recorded on deposit log; method of payment is properly recorded and identified with unit/week/account number.
- Closing and late duty procedures â€" Makes sure all files are accounted for at end of day; verify daily sales report against actual copy of money in file to ensure proper method of payment and amount of funds were collected and entered into system
- File folder completion â€" Accurately audits folders for proper signatures and notary stamps; ensure copies of funds are properly secured to the file folder.
- Escalating Information expected to communicate with management in a timely manner of any unusual situation limiting the abili! ty to produce documents to so corrective action can be taken.
- ! Processing Escrow Funds â€" utilized Dollars on the NET for proper processing of the escrow funds for both unit/week purchases and Explorer type deposits.
- Time Tracking Sheets â€" Records all required information on the Customer Experience Tracking Log.
- Manifest â€" Properly completes the information for trip tickets for mail out and be-back type contracts.
- Use of resources â€" Utilizing training manual and procedures books to ensure proper completion of a specific contract.
- Training and Development â€" Takes and active role in assisting in training and developing new associates.
- Utilization of Information Services â€" Understands role of Information Services and uses the technology group as a support with system challenges. Communicate with Management in a timely manner of any situation limiting ability to produce documents.
- Inventory and Supply duties â€" Maintains adequate! supply levels to ensure efficient and uninterrupted production of documents.
- Quality of finished product â€" Completes all work tasks prior to leaving for day; i.e., file, auditing, mail-outs, special request.
- Scanning of information â€" ensures to scan the Explorer ACC forms to Mortgage Operations daily. Properly scans the SVN Elite Qualification document to the proper box on a daily basis.
- Assistance to managers â€" Answer manager’s questions with reference to the completion of contracts; inventory or financial guidelines; maintains pleasant and cooperative approach with correct information
- Professional Behavior - follows all company guidelines pertaining to professional behavior.
- Special Tasks - performs additional tasks as assigned by SVO Management
- Schedules and days off are set by the Manager and are subject to change due to business needs by SVO Management at its sole discretion.!
- Consists of a five-day work schedule. Six days a week will de! pend on the season.
- The document processor must be flexible to work as needed, flexible to cover a seven-day operation, over-time and/or changing schedule due to vacation days, sick days, holidays, etc.
- Act with Integrity
- Professional
- Works well with others
- Committed to quality and delivering results
- Strong customer service focus (1 â€" 3 years preferred)
- Prior sales support experience (1 â€" 3 years preferred)
- Timeshare/cashier/balancing experience (1 â€" 3 years preferred)
- Possesses basic effective oral and written communication skills
- Possesses energetic approach towards job responsibilities
- Able to handle multiple tasks in a fast paced and open environment
- Excellent attention to detail
- Demonstrates the ability to adapt and be flexible with unusual and changing situations
- Computer literate
- 45 wpm with 96% ! accuracy
- Mature approach and works well independently
Company
Starwood Vacation Ownership (SVO) is one of the premier developers and operators of high-quality vacation ownership resorts. The company is a wholly-owned subsidiary of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) and currently operates vacation ownership resorts under the Westin and Sheraton brands in some of the world's most desirable destinations, including Hawai‘i, Colorado and the Caribbean.
For more information, please visit www.starwoodvacationownership.com.
Location
Sheraton Broadway Plantation Resort - Savor a feeling of seclusion at this resort, while enjoying all the fun of being just moments away from all the area's prime action. The famed Broadway at the Beach is just across the street and the ocean is just one mile away. Become part of one the most elite teams in Myrtle Beach, South Carolina. Sheraton Broad! way Plantation is nestled among lush landscapes and conveniently locate! d near Broadway at the Beach, shops and restaurants. Sheraton Broadway Plantation is easily accessible to Bypass 17 and Business 17. Become part of the a team and understand why Starwood Vacation Ownership is seeking dedicated career minded individuals and committed to help build the most premier vacation ownership company in the world by delivering memorable vacation experiences through their most valuable assets-their employees.
Department
The document processor is responsible to prepare contracts as submitted by sales accurately and timely, ensure purchase documentation is accurate; funds are correctly applied toward price, process credit evaluations on new Owners in accordance with all business rules. Ensure all files are accounted for at end of day; complete all end of day information distribution; accurately audits folders for proper signatures and notary stamps; ensures all files are sent to the Corporate Document Origination office and escrow/depos! it funds are transmitted to Mortgage Operations each day. Additional responsibilities include providing the customer with a branded purchasing experience, assisting management with continually improving the working environment and procedural processes to achieve higher levels of quality performance.
Job Description
A. Primary Responsibilities
- Contract Preparation - Prepares contracts as submitted by sales. Individuals will be expected to prepare an equal share of contracts respective to the number of associates working per day.
- Department Standard - Enters contracts with an accuracy ratio of 96% or above. The minimum level of reissues is subject to change by SVO Management.
- Verification Process â€" Ensures term sheets are accurate and legible; funds are correctly collected and applied toward price.
- Time production of document â€" Produces documents accurately and timely. Maintain an average production time of 15 minu! tes or less per contract.
- Distribution of property reports/add! endums â€" Double checks trip ticket for property reports, and ensures the correct report is included with the new Owners contracts.
- Reissues â€" Maintains Reissue rate at 4% or less when preparing contracts. Understands how to process both monetary and non-monetary reissues in the SUN system.
- Credit Scoring â€" Processes credit evaluations on new Owners in accordance with all business rules.
- PRO 5 System - Maintains proficiency in back up procedures and required information for off line processing of contracts and retrieval of credit scores.
- Contract Preparation/Contract Processing â€" Fully understands and is able to prepare new owner contracts. Ability to produce each type of contract to include: Solid, Pending, Pending Pipeline, Upgrade, E-Z Pay, Corporation, Partnership, Trust, Lease Conversion, SVN “Retroâ€, and Explorer.
- Manually prepare documents â€" Prepares complete contract manually to reflect correct information an! d financial calculations from purchase proposal.
- Planning and Organization â€" Plans daily task in advance; demonstrates ability to prioritize effective use of time management; delegates tasks prioritizing by level of importance.
- Updating Pro-5-System- Ensures that the Pro-5 back up system is properly updated on a weekly basis and a test contract is produced and scanned to the “T†box for IS review.
- Mortgage Operations â€" Ensures proper method of payment is posted in the SUN system. Ensures credit card payments are recorded on deposit log; method of payment is properly recorded and identified with unit/week/account number.
- Closing and late duty procedures â€" Makes sure all files are accounted for at end of day; verify daily sales report against actual copy of money in file to ensure proper method of payment and amount of funds were collected and entered into system
- File folder completion â€" Accurately audits folders for pr! oper signatures and notary stamps; ensure copies of funds are properly ! secured to the file folder.
- Escalating Information expected to communicate with management in a timely manner of any unusual situation limiting the ability to produce documents to so corrective action can be taken.
- Processing Escrow Funds â€" utilized Dollars on the NET for proper processing of the escrow funds for both unit/week purchases and Explorer type deposits.
- Time Tracking Sheets â€" Records all required information on the Customer Experience Tracking Log.
- Manifest â€" Properly completes the information for trip tickets for mail out and be-back type contracts.
- Use of resources â€" Utilizing training manual and procedures books to ensure proper completion of a specific contract.
- Training and Development â€" Takes and active role in assisting in training and developing new associates.
- Utilization of Information Services â€" Understands role of Information Servi! ces and uses the technology group as a support with system challenges. Communicate with Management in a timely manner of any situation limiting ability to produce documents.
- Inventory and Supply duties â€" Maintains adequate supply levels to ensure efficient and uninterrupted production of documents.
- Quality of finished product â€" Completes all work tasks prior to leaving for day; i.e., file, auditing, mail-outs, special request.
- Scanning of information â€" ensures to scan the Explorer ACC forms to Mortgage Operations daily. Properly scans the SVN Elite Qualification document to the proper box on a daily basis.
- Assistance to managers â€" Answer manager’s questions with reference to the completion of contracts; inventory or financial guidelines; maintains pleasant and cooperative approach with correct information
- Professional Behavior - follows all company guidelines pertaining to professional behavior.
- Special Tasks -! performs additional tasks as assigned by SVO Management
- Schedules and days off are set by the Manager and are subject to change due to business needs by SVO Management at its sole discretion.
- Consists of a five-day work schedule. Six days a week will depend on the season.
- The document processor must be flexible to work as needed, flexible to cover a seven-day operation, over-time and/or changing schedule due to vacation days, sick days, holidays, etc.
- Act with Integrity
- Professional
- Works well with others
- Committed to quality and delivering results
- Strong customer service focus (1 â€" 3 years preferred)
- Prior sales support experience (1 â€" 3 years preferred)
- Timeshare/cashier/balancing experience (1 â€" 3 years preferred)
- Possesses basic effective oral and written communication skills
- Possesses energetic approach towards job responsibilities
- Able to handle multip! le tasks in a fast paced and open environment
- Excellent attention to detail
- Demonstrates the ability to adapt and be flexible with unusual and changing situations
- Computer literate
- 45 wpm with 96% accuracy
- Mature approach and works well independently
- .
If you were eligible to this job, please email us your resume, with salary requirements and a resume to Sheraton Broadway Plantation Resort Vil.
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This job starts available on: Tue, 21 May 2013 00:47:06 GMT