Company Summary
Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us deliver on our proven system of driving success through service.
Service is at the heart of what we do. At Learning Network, you will be among real people who care, about their customers and their colleagues. In our system, we prioritize service by making sure the details are done and done well - every time. We make promises and we keep those promises. We recognize that our students and families don’t have to choose us. Thus, service is the bedrock of everything we do. It’s embedded deep within our culture. White-glove service with a smile is an expectation of every employee.
At Learning Network, you’ll be a part of a system that works. You’ll learn and then implement that system making you and us special in the eyes of our students and families. You’ll sleep better knowing you make a difference in the lives of thousands of people. You’ll bring access to our innovative educational model to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by learning our system, being teachable, and using that system to drive positive academic results. You’ll do this not only by doing your job well but by valuing relationships - with customers and with colleagues. You’ll achieve your goals by helping others achieve theirs.
Working at Learning Network isn’t for everyone. But for those that commit to working hard and who prioritize service, students, and colleagues, it’s an incredibly rewarding experience.
Position Summary
We have an immediate opening for an Attendance Specialist. In this role, you will develop, maintain, and execute a strong process that ensures students who depart our program have been exited from the program correctly and all necessary documentation has been collected and maintained to demonstrate compliance. You will also be responsible for supporting several key business processes related to student attendance and critical program exit information.
To be successful, you’ll need to be a detail-oriented initiative taker. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you like to investigate complicated situations, take detailed notes, and follow up with multiple parties to tell a cohesive story, we’re probably a good fit.
This position is full-time and remote.
Candidates must reside in one of the following states in order to be considered: AR, ID, IA, KS, OK, SD, TN, TX, or UT.
Job Duties
- Support and manage several key processes related to student attendance, including but not limited to attendance, withdrawal, count day, absenteeism, and truancy;
- Oversee the Subsequent School Chasing process, including managing calls, texts, and emails to families who have left our program, or who may not be regularly attending, in order to update systems with accurate information;
- Maintain a robust process to track outreach efforts;
- Update and maintain relevant standard operating procedures and conduct team and inter-departmental trainings in order to improve outcomes;
- Create and implement an escalation pathways that involves third parties and law enforcement, as necessary;
- Leverage project management tools, such as Asana, to drive project timelines and establish plans of action;
- Use bulk communication systems to maintain a high-efficiency rate for our efforts;
- Work closely with the Compliance department to ensure we maintain a priority with our efforts;
- Ensure that each student who leaves our program has appropriate paperwork to indicate where he/she landed, including but not limited to: Confirmation of Enrollment, Homeschool enrollment documentation, out-of-state attendance records, records requests, and more;
- Consistently keep student information system up-to-date;
- Acquire and maintain knowledge of school attendance laws and regulations including but limited to reporting requirements and truancy processes;
- Assist with special projects relating to October count day and department audits;
- All other duties as assigned;
Essential Knowledge, Skills, and Abilities
- Excellent communication skills, both written and verbal;
- Able to establish rapport, gain commitment and provide a high level of support to customers;
- Ability to work in a fast-paced, high-energy, team environment, and juggle multiple tasks;
- Ability to create efficient processes and procedures;
- Achieve daily performance metrics;
- Excellent problem-solving skills; and
- A high level of independent judgment and discretion.
Qualifications
- Bachelor’s Degree;
- Experience in customer service/customer relations;
- Experience working with school districts, registrars, and state agencies;
- Experience processing records preferred;
- Strong understanding and knowledge of Google docs, Gmail, and a general understanding of Microsoft Office;
- Experience with Salesforce or other CRM preferred;
- Knowledge of the Family Educational Rights and Privacy Act (FERPA) is preferred; and
- Ability to pass a required background check.
Benefits
- Medical, dental, and vision employee coverage for as little as $1 each per month
- Personal paid time off in addition to major holidays
- Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance all 100% paid by the employer
- 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings
- Best-in-class employee recognition platform, powered by Fond
- Employee discount program with instant access to pre-negotiated, best-rate-guaranteed discounts on hundreds of popular products and services from categories like fitness, travel, professional development, home services, entertainment and more.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
- Salesforce: 1 year (Preferred)
- Records processing: 1 year (Preferred)
Work Location: Remote
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