We’re an innovative bike company with a rapidly expanding team of riders all over the world. You’re a native English-speaking problem-solver who’ll be the voice of VanMoof for customers that contact us via social media, email, or over the phone.
What you’ll do
Your work week will be from Wednesday until Sunday with Monday and Tuesday off.
The work hours vary between 10.45 AM – 9.45 PM. You almost never work longer than a normal shift!
$ads={1}
Own the phones and digital customer support tools like a pro, answering all questions big and small, as quickly as humanly possible.Be our first port of call for our North American support issues and customer service.
Get smart with your working hours, so that every customer gets an answer when they need it.
Become a walking Encyclopedia about all VanMoof products we’ve ever sold, so you can answer customer questions in an instant.
Transform upset customers into happy ones, through a magic mix of empathy, honesty, and generosity, and escalating upwards when you need help to make it happen.
Keep our online FAQ updated with all the latest questions and answers.
Be our customers’ biggest advocate internally, constantly pushing us to be better.
What you’ll bring
One to three years of experience in some kind of customer-facing role. Bonus points if you have retail, technical, or cycle industry experience.
Native English (UK/US/AUS/CA) communication skills, both written and spoken – any other language is a major bonus!
The flexibility to work evenings and weekends as required.
Buckets of confidence using digital tools.
A can-do, give-me-a-problem-and-I’ll-solve-it spirit.
What you’ll get
A salary of $24 per hour
Health Insurance benefits
Pension (401k) benefits
Your very own VanMoof bike
Annually 20 PTO days, 9 Federal Holidays, and 5 Sick Days
Free Class Pass subscription
Discounts on various products and services via the ADP platform
Laptop, screens, and office equipment
Beverages, tasty coffee and healthy snacks when in the office
About us
We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power.
We made it our mission to get the next billion on bikes. Join us on this journey.
Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don’t either. If you feel excitement about our upcoming challenges, we encourage you to apply now!
