Company Summary
Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us deliver on our proven system of driving success through service.
Service is at the heart of what we do. At Learning Network, you will be among real people who care, about their customers and their colleagues. In our system, we prioritize service by making sure the details are done and done well - every time. We make promises and we keep those promises. We recognize that our students and families don’t have to choose us. Thus, service is the bedrock of everything we do. It’s embedded deep within our culture. White-glove service with a smile is an expectation of every employee.
At Learning Network, you’ll be a part of a system that works. You’ll learn and then implement that system making you and us special in the eyes of our students and families. You’ll sleep better knowing you make a difference in the lives of thousands of people. You’ll bring access to our innovative educational model to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by learning our system, being teachable, and using that system to drive positive academic results. You’ll do this not only by doing your job well but by valuing relationships - with customers and with colleagues. You’ll achieve your goals by helping others achieve theirs.
Working at Learning Network isn’t for everyone. But for those that commit to working hard and who prioritize service, students, and colleagues, it’s an incredibly rewarding experience.
Position Summary
We have an immediate opening for a Scheduling Coordinator. In this role, you will be responsible for scheduling our students into the appropriate classes as well as conducting calls to our families, and responding to inbound support questions on related topics.
To be successful, you’ll need to be a process-oriented person with a high level of attention to detail. We need a hands-on person who’s ready to roll up their sleeves and continuously complete several key business processes with accuracy and speed. Additionally, you should enjoy being on the phone, working with our families on student schedules and graduation progress. This position is full-time and remote.
Job Duties
- Master rules, best practices, and requirements associated with student scheduling across all grade levels;
- Proactively call, email, text, and survey families to discuss student course schedules and other customer service questions;
- Manage inbound customer support channels to assist customers who need support with schedules, courses, and other related topics;
- Assist high school students with creation of annual course schedules that ensure adequate annual progress meeting all graduation requirements;
- Organize and maintain accurate student course schedules;
- Ensure high school student schedules align with post-secondary school plans;
- Review and process high school transcripts;
- Assist with school term organization and course section set up;
- Handle escalated scheduling requests;
- All other duties as assigned.
Essential Knowledge, Skills and Abilities
- Excellent communication skills, both written and verbal;
- Excellent organization and attention to detail;
- Ability to work in fast-paced, high energy, team environment, and juggle multiple tasks;
- Achieve daily performance metrics;
- Excellent problem-solving skills; and
- A high level of independent judgment and discretion.
Qualifications
- High School Diploma required, Associate or Bachelor’s Degree preferred, and/or at least 12 months experience working in an academic environment;
- Experience in customer service/customer relations;
- Strong understanding and knowledge of G Suite and Microsoft Office;
- Experience working with student academic course schedules preferred;
- Experience with Salesforce or other CRM preferred;
- Knowledge of the Family Educational Rights and Privacy Act (FERPA) preferred; and
- Ability to pass required background check.
Benefits
- Best-in-class employee recognition platform, powered by Fond
- Employee discount program with instant access to pre-negotiated, best-rate-guaranteed discounts on hundreds of popular products and services from categories like fitness, travel, professional development, home services, entertainment and more.like fitness, travel, professional development, home services, entertainment and more.
Job Types: Full-time, Temporary
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Referral program
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Education: 1 year (Preferred)
- Customer Service: 2 years (Required)
Work Location: Remote
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