THE MEDICAL HEART OF MARYLAND
Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland's health care system and community. We're known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world's first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation's largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland's first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland's Children's Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.
General Summary
Facilitates with physicians and staff of the University of Maryland Medical System (UMMS) inter-hospital transfers, consults, and round-trip procedural test within UMMS. Coordinates inter-hospital transportation to support patient care needs within UMMS.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Requests and/or provides information regarding the transport of patients to and from procedural/diagnostic areas within UMMS.
- Multidisciplinary collaboration with physicians, nursing, social work, and multiple disciplines, departments, payers, and agencies to eliminate barriers to efficient delivery of care in the appropriate setting.
- Implements all UMAC standard of work in their daily work and ensure adherence to these workflows.
- Collaborates with University of Maryland Access Center (UMAC) Physician for complex issues.
- Collaborates with UMAC Nursing Coordinators for transfer and consult request to ensure efficient use of UMMS resources.
- Facilitate bed placement requests and ensures level of care needs of the patient are properly documented and collaborates with UMAC Nursing Coordinators on appropriate transfer location.
- Receives and transmits clinical via telephone and electronic medium (secure texting/email) to ensure efficient processing of patients for requested services.
- Maintains electronic documentation related to UMAC operations. Ensures all UMAC documentation is complete with emphasis on 100% accuracy, clarity and completeness within appropriate timeframe.
- Provides the receiving unit with the appropriate patient information for transportation to and other relevant clinical information. Appropriately directs information to the Supervisor, Manager, and Medical Director or their designee as needed.
- Provides monitored communication links among persons necessary for consultation, referral and transport of patients utilizing state of the art communications equipment.
- Ensures all communication and support equipment (e.g. telephone system) is functioning. Performs minor maintenance on equipment and maintains work area in an orderly fashion.
- Assists team members to clean and disinfect communications equipment as needed.
- Transfers and receives phone calls from hospital customers, departmental staff, hospital staff, and physicians. Uses effective interpersonal skills to identify and resolve conflicts, decrease communication barriers and facilitate group effectiveness.
- Participates in program-based governance committees. Contributes to attainment of committee objectives based on both previous and newly acquired knowledge.
- Participates in quality assurance by checking on a daily basis charts, timeliness, and any other issues, which might arise during a transport or consult. Communicates opportunities for improvement to appropriate program representative.
- Collaborates with Maryland ExpressCare (MEC) and/ or designee to ensure appropriate level of service for interfacility transport.
- Completes follow-up, as needed with transportation vendors to ensure timely transport of patients accepted for transfer/procedure.
- Facilitates follow-up for patients awaiting transfer in conjunction with the UMAC Physician and Nurse Coordinator. Communicates changes in patient condition and escalate.
- High School Diploma or equivalent (GED) is required.
- Two years certification as an EMT or the equivalent is preferred. Continued certification is not a requirement of the job.
- s patient concerns noted in the follow-up to the appropriate party.
Additional Information
All your information will be kept confidential according to EEO guidelines.
