Customer Care Associate (Part Time Remote)

 

Richard Heath & Associates, Inc. is seeking a dedicated and talented professional for the following opportunity:

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Customer Care Associate

(Temporary- Remote, Part Time)

Remote but must reside in California

The Customer Care Associate (CCA) will be responsible for customer enrollment calls to Peninsula Clean Energy customers to assess eligibility for the Home Upgrade Program which provides energy efficiency upgrades to income qualified customers at no-cost. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, conduct prescreens to determine customer eligibility, and schedule evaluations. Schedule could consists of five hours per day (25 per week) and anticipated length of time would be through August 2024.

JOB REQUIREMENTS

• High school diploma or equivalent
• Two years of experience in a customer care environment, preferred
• Exhibit warm, but persuasive, communication skills
• Use quick thinking to understand customer’s needs in a short time and present solutions
• Results driven and goal oriented
• Ability to work with a diverse population and handle difficult customers
• Must be able to work independently and follow instruction with minimal direct supervision
• Knowledge and experience in use of Microsoft Suite for data entry
• Bi-lingual in Spanish, preferred

Salary Range:

$17.00 - 19.00 per hour, DOE

Who is RHA?

For 40 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, environmental and racial equality.

WHY IT IS EASY TO FEEL PASSIONATE ABOUT OUR WORK:

Our Vision - Connecting our clients to diverse populations

Our Mission - working together to improve lives by delivering socially responsible solutions.

Our Values - PA2CT

Proactive

Adaptable/Accountable

Committed

Team

Our Motto - Doing whatever it takes

Richard Heath & Associates is an equal opportunity employer committed to
a diverse workforce

Employment is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, education and employment verification, and drug testing.

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