Mini Pharmacy is hiring multiple full-time Patient Care Coordinators for our team!
HIGHLIGHTS
- Mini Pharmacy has been a leader in diabetes management for over 40 years, both here locally in LA and throughout the entire United States!
- We provide diabetes supplies, diabetes medication, and even diabetes education, making us a true ally for patients and their families - providing a better quality of life!
- Patient Care Coordinators are the voice of Mini Pharmacy by answering questions and supporting patients, their families, caregivers, and healthcare partners.
- Flexible Health Benefits (Kaizer and Anthem plans) + many additional insurance offerings + 401k + Employee Assistance Program + competitive compensation
- Our office is open Monday - Friday from 8 AM - 6 PM
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COMPANY
Mini Pharmacy provides diabetes management solutions, supplies, products, and education to patients throughout the United States. As a one-stop shop for diabetes management, we are able to deliver an enhanced patient experience that our patients and their caregivers appreciate. We are committed to meeting the needs of our patients, the healthcare professionals we partner with, and our team here in Los Angeles. This allows us to ensure we help to improve the health outcomes and quality of life of those we serve.
At Mini Pharmacy, it is our honor and privilege to serve our patients.
DAY IN THE LIFE
The Patient Care Coordinator's primary responsibility is to be available to answer patients' questions and address their concerns that involve our product and service offerings. You will effectively communicate updates and key information over the phone and work with internal departments and leadership to quickly respond to patients.
Some key responsibilities include:
- Answer patient, caregiver, or healthcare provider questions about general matters, such as pharmacy operating hours, contact information, eligibility and coverage, benefit-related issues, prescriber information, refill statuses, and other prescription/insurance information.
- Obtain patient information during the onboarding process
- Verify and update patient demographic information in our internal systems
QUALIFICATIONS
- High School diploma or equivalent (Associate's or Bachelor's a plus)
- Minimum of 3 years of healthcare experience OR 4 years of supervisory customer service experience in a retail setting
- Pharmacy experience preferred but not required
- Computer literacy w/ typing speed of at least 40 WPM
- High degree of accuracy and attention to detail
- Must be an effective written and verbal communicator in English
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