Virtual Sales/Customer Service Assistant (2nd Shift)

 

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Virtual Sales/Customer Service Assistant (2nd Shift)

About The Job: Virtual Sales/Scheduling/Customer Service Assistant 2nd Shift
We call our virtual sales force "Perceptionist's", and the job is one of the most important parts of our business. A Perceptionist acts as an extension of our client’s businesses, helping them answer calls and grow their business. Our team members work in a fast-paced technology-rich environment and become experts in multiple industries.

We’re looking for team members with a passion for creating positive first impressions, and a desire to deliver personalized and helpful caller experiences, building trust and confidence in our business. We are currently hiring for a 2nd Shift Position. Must have your own computer to use at the beginning. We are based in the United States. We do not hire internationally at this time. This is a work-from-home position.

Candidates should be adaptable and have a commitment to sales & customer service excellence. Successful candidates value positive and healthy relationships and will have a growth mindset and demonstrate high work standards. Key success factors include the ability to learn technical and professional knowledge and collaborate in a team environment. S/he must be resilient and maintain a high level of energy to maximize performance.

Job Responsibilities and Essential Functions:

• The candidate must have good communication skills, both written and verbal, and a desire for personal and professional growth.
• Makes a great first impression on the phone and the best first impression they can in person.
• Fosters a personalized and helpful experience for clients, winning their trust and confidence.
• Be able to quickly determine the nature of objections and respond appropriately utilizing active listening skills.
• Proactive and committed to taking action to resolve customer needs.
• Understand the importance of attention to detail.
• Improves skills through practice.
• Applies new knowledge or skills quickly.
• Solves problems and takes advantage of opportunities without being asked.
• Enjoys working in a technical workplace.

Benefits:

• Monthly Incentive potential.
• Attendance and Retention Bonuses.
• Paid time off.
• Eligibility medical, dental, and vision insurance.

Required Qualifications:

• Minimum of 4 years of Sales or Customer Service experience required.
• Results-driven and committed to meeting individual and team goals.
• Strong PC and problem-solving skills.
• Strong verbal and written communication skills.
• Office experience in the following industries is a plus - Home Inspection, Carpet Cleaning, Maid Service, Handyman are a PLUS.

About Perceptionist:

Founded over 21 years ago, Perceptionist Inc has become one of the largest North American providers of small business call center services. We provide a way for businesses to capture 100% of their sales opportunities by providing overflow sales support during days, evenings, and weekends. Instead of sending customers to voicemail, calls are redirected to a team of specially trained sales representatives who know the business and have the skills to close the sale. For more information about us go to: https://www.perceptionist.com

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