Quality Comfort is looking for a Customer Service Representative who is organized and great at forming relationships with people! Do you remember the name of your cousin's uncle's step dad's friend and all the details about your coworker's pets and upcoming anniversaries? Then we want YOU! Our business is built on relationships and our customers always love calling us because talking to our employees are just like calling their friend. Come work for a rapidly growing company where you're an integral part of the team and not just another team member. You'll regularly work directly with the owners and lines of communication are always open!
We are looking for employees to grow with us. We want only the very best and very motivated to join our team!
With over 10 years of experience delivering the highest quality service available to over 3,000 customers, Quality Comfort Home Services is fully dedicated to maintaining its reputation for honest service at a great value. We are A+ rated by the BBB and have nearly 1,000 Google reviews with over a 4.5 star rating. Quality Comfort Home Services delivers Service You Can Trust!
Why join our team?
- Opportunity to be fully remote in this position after onboarding
- Paid training and onboarding
- Paid vacations AND your birthday off paid for full time positions
- Simple IRA with a company match available for full time position
- Overtime available
- Bonuses available on top of base pay
- Family-owned & operated company that truly believes in family first
- Team atmosphere - everyone is involved and we win or lose together
- We live by our core value "Great place to work -- All for one and one for all!"
We are looking for a highly professional and organized customer service representative for our fast-paced business. The primary function of this position is to answer incoming calls and schedule service for customers. This includes making sure all the job details are clear and accurate with proper information added to each job. Other integral functions of this position:
- Outbound calling to schedule recurring services
- Outbound calling to ensure customers have had great experiences
- Assisting customers in maintenance plan purchases or renewals
- Opportunity for bonuses for selling new maintenance plans
- Opportunity for bonuses for following up/selling open estimates
- Scheduling jobs in a timely and efficient manner using dispatch system (Service Titan)
- Answering incoming website chats to schedule service
All Quality Comfort Home Services employees must be willing to follow our core values:
- Safety First For Our Family and Theirs – Think Twice, Act Once
- Delivering WOW Through Service – Exceeding Every Customer’s Expectations
- Demonstrate Highest Level of Integrity – Doing the Right Thing Even When No One is Watching
- Great Place to Work – All for One and One for All
Requirements:
- Must have be employed with a previous employer for at least 2 years.
- Must have at least 3 years of customer service experience
- Must be able to have some weekend availability once a month
- Must have strong communication skills, including a pleasant phone demeanor
- Must be able to work with office manager to complete tasks as assigned
- Must be able to learn and utilize customer dispatch software effectively
- Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise
- Must be motivated to work independently and multi-task
- Remote weekend availability once a month
Benefits (available for full time position):
- Medical Insurance
- Dental Insurance
- Vision Insurance
- SIMPLE IRA
- Vacation benefits
- Overtime Available
Come work with us and not for us.
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 4 hour shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Required)
Work Location: Remote
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